The timing of our takeover largely depends on how quickly you’re able to complete the necessary tasks on your end, but rest assured, we’re committed to facilitating a smooth transition. In many cases, we can have everything up and running in as little as 7 days. We understand the urgency of your time constraints and are dedicated to getting you the support you need as efficiently as possible.

An owner who manages two of her own caravans grew increasingly frustrated with having to field calls from guests asking repetitive questions about operations. She found it exasperating that the answers were readily available in an information booklet provided to guests. Adding to her frustration, she runs her own business and often couldn’t answer calls immediately, which occasionally led to frustration from guests.

Our goal is to simplify your life, not add to your workload. We’ll only have access to the specific properties you want us to assist with. If you require us to collaborate closely with your team members who have additional responsibilities within your company, we’ll reach out to them directly to ensure seamless coordination and avoid any duplication of efforts.

The amount of time you save depends on the specific services you choose to subscribe to.

Rather than focusing solely on the number of hours saved each week, our service is designed to deliver value relative to your subscription fee.

Let’s consider an example:
If you have one property and find it challenging to respond to guest queries or phone calls during the working day, the typical solution might involve hiring an administrator to cover those hours of unavailability.

Let’s say this amounts to6 hours per day
Totalling 30 hours per week.
At a rate of $3 per hour
This would equate to $90.00 per week or $360.00 per month.

The frustrating thing with this setup is that you could have an administrator sitting idle, getting paid to do nothing, which is a waste of a valuable resource. We recognize this as a common problem, which is why our service and subscription packages provide you with all-day coverage for a set price per month. This fixed monthly fee is a fraction of what you would pay someone directly on a monthly or weekly basis.

We can certainly handle urgent guest inquiries and maintenance issues promptly, as long as they occur during the working hours covered by your subscription and we have all the necessary contact details and parameters set in advance. As part of our setup process, we gather additional information, parameters, and factors to consider, ensuring that we’re fully prepared to address any urgent matters that may arise.

We don’t view ourselves solely as a management service provider; rather, we see ourselves as an extension of your business. With Prohost Partners, you retain full control of your properties and revenue. If you’re on holiday, for instance, we’ll seamlessly manage guest communications, answer their questions, and promptly resolve any issues that may arise. Should anything fall outside the parameters of your established remit, we’ll contact you to confirm how you’d like us to proceed. Our goal is to support and enhance your operations while ensuring that you maintain ultimate control over your properties and business decisions.

Our approach at Prohost Partners goes beyond traditional management services. We consider ourselves an extension of your business, working closely with you to ensure that your properties are well-managed while maintaining your full control. Whether you’re taking a well-deserved holiday or managing other aspects of your business, we seamlessly handle guest communications, address inquiries, and resolve issues promptly. In situations where an issue falls outside the predefined parameters, we’ll promptly contact you to discuss the best course of action. Our primary objective is to support and enhance your operations, empowering you to make informed decisions and maintain control over your properties and business direction.

Please refer to the services section of the brochure/website.

Our service operates on a subscription basis, where you pay a fixed fee per month for access to our services based on your chosen package. If there are days when you prefer to handle the management yourself and don’t require our assistance, it doesn’t affect the subscription fee. This arrangement ensures that you have full control over when you engage our services, giving you the flexibility to manage your properties as you see fit.

Our setup is very transparent any messages that I sent on behalf of any of our staff is seen within your PMS stroke channel manager in real time. For services related to accounting administration the cost is based on deliverables you will only be charged for the work that actually has been completed. Depending on the service you have selected we can speak to you daily, weekly, monthly to find out more about your specific circumstance and requirements please speak to our team directly who can help you

We’re happy to review your listings and offer recommendations. However, it’s important to note that we currently do not implement these changes for you. Our approach is to act as an extension of you and your business, depending on the subscription you choose. We’re here to support and empower you, not to replace you. Rest assured, you’ll have access to industry experts in short-term rental (STR) listings, as well as Yoko, who is a licensed and registered Entrepreneur Circle coach who specialises in marketing strategies and the rhythmic acquisition of customers, providing valuable insights to enhance your STR business.

There is no minimum period for our subscription, you can cancel anytime. However, this does not apply to services where you have opted for a payment plan.